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Client portals for government and public sector

Residents and businesses expect to apply, pay and follow their requests online. A portal gives them one place for applications, fees and updates, with a full record of every step.

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Permits and licences

Residents and businesses apply for permits and licences, upload their documents, pay fees and follow each application online.

  • Zoho Forms
  • Zoho CRM
  • Zoho WorkDrive
  • Zoho Books

What clients do

  • Apply for a permit or licence
  • Upload plans and supporting documents
  • Pay application fees
  • Follow their application and download the decision

What your team gets

  • Applications become records with documents attached
  • Fees invoiced and paid through Zoho Books
  • Applicants see only their own applications
  • A full audit log of every decision

Resident service requests

Residents report problems like potholes or missed collections and follow each request, instead of calling to ask what's happening.

  • Zoho Desk
  • Zoho Forms
  • Zoho CRM

What clients do

  • Report a problem with photos and a location
  • Follow their request to completion
  • Reply to questions from the team
  • See their past requests

What your team gets

  • Requests arrive as tickets for the right department
  • Reports on requests by type and area
  • Residents see only their own requests
  • Fewer follow-up calls

Public records requests

Requesters submit records requests, follow their progress and download the released documents from one place.

  • Zoho Desk
  • Zoho WorkDrive
  • Zoho Books
  • Zoho CRM

What clients do

  • Submit a records request
  • Follow the request and answer questions
  • Pay any fees
  • Download released documents

What your team gets

  • Requests tracked as tickets with deadlines
  • Released documents shared only with the requester
  • A full audit log for every request
  • Fees invoiced through Zoho Books

Parks and recreation programmes

Residents book programmes and facilities, sign waivers and pay, with everything for their household in one account.

  • Zoho Bookings
  • Zoho Sign
  • Zoho Books
  • Zoho CRM

What clients do

  • Book programmes and facilities
  • Sign waivers and consent forms
  • Pay fees and see invoices
  • Update their household details

What your team gets

  • Bookings in Zoho Bookings
  • Waivers signed and stored
  • Fees tracked in Zoho Books
  • Each household sees only their own bookings

Road works and right-of-way permits

Contractors and utilities apply for permits to work on the road, upload traffic plans and follow each application.

  • Zoho Forms
  • Zoho CRM
  • Zoho WorkDrive
  • Zoho Books

What clients do

  • Apply for a road works permit
  • Upload traffic management plans
  • Answer questions from the permit team
  • Pay fees and download permits

What your team gets

  • Applications become records with plans attached
  • Questions kept on one thread
  • Applicants see only their own permits
  • Reports on permits by area and date

Other industries

See it for your own clients

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